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Step One:  Setting Up Your NOVA
 

Make sure you have the latest version of NOVA Forms:

To receive orders from the Appraisal.com Nationwide Appraisal Network directly into your NOVA Forms, you need to make sure you have the following items:

1. An active account on the Appraisal.com Nationwide Appraisal Network.  If you are unsure as to whether your account is active or not, or if you do not know your user name or password, you can find it out by contacting us a 800.438.3291, ext. 144
2. NOVA on your computer with a version of at least 5.5.16.  To determine if you have the right version of NOVA, open your NOVA program and click on “Help” and then “About NOVA Forms”.  If you need to update your software, you may download a patch at http://www.day1.com/support/downloads.htm.  Please note that you will need to have an active technical support agreement in order to download any updates.

Configuring NOVA to access the Nationwide Appraisal Network

NOVA will interact with the Nationwide Appraisal Network automatically, as long as you are connected to the Internet.  To configure NOVA for this integration, please perform the following steps:

1. In NOVA, click on the “NAN” menu, and choose “Options”

Image 1:  Appraisal.com Nationwide Appraisal Network Options

2. In the space next to “NAN Username”, enter you Nationwide Appraisal Network Username.  (This is always an email address).
3. In the space next to “NAN Password”, enter you Nationwide Appraisal Network Password. 
4. In the box next to “Remember my NAN Password”, place a check-mark if you wish to be logged in to the Nationwide Appraisal Network automatically.
5. In the box next to “Check for new orders every X minutes”, place a check mark if you to wish to have NOVA check the Nationwide Appraisal Network to see if you have new orders pending acceptance automatically.  You can set this to check at any time interval.
6. Click “OK” to save your changes.

Step Two: Accepting New Orders

You will be able to accept orders from the Nationwide Appraisal Network from directly within your NOVA software.  Accepting orders in this manner will also allow you to create an appraisal in NOVA, complete with information provided to you by the Nationwide Appraisal Network and information already in your pre-exisitng templates 

1. In NOVA, click on the the “NAN” menu and choose “Look for New Orders”

Note:  If you have activated the option to “Check for new orders every X minutes, you will receive a pop-up message when you receive a new order.  Simply click on the pop up message to view the orders. 

Image 2: You New Orders Pop-Up 

Image 3:  New Orders

2. To look at an order’s details, click on the order number to highlight to the order, and click “View Details”.  The order details will open in a browser window.
3. To accept an order, place a check-mark in the box next to the order in the accept column.  Note that you can accept all of the orders by clicking on the checkbox next to “Accept” at the top of the gird.
4. To decline an order, place a check-mark in the box next to the order in the decline column.  Note that you can decline all of the orders by clicking on the checkbox to the “Decline” at the top of the gird.
5. To ignore an order for now, leave it without a check mark. 
6. To save any changes to your orders’ statuses, click “OK”.
7. If you accept an order, you will be prompted to give it a “File Number”.  Please enter the file number you wish to use for the order (or hit “Next Available”) and click “OK”.

Image 4:  Choosing a File Number

8. If you have a template created for the appraisal type in question, you will be asked which template to use.  Simply choose the template you wish to use from the drop-down list and click “OK”.

Image 5:  Using a Template

9. The appraisal, complete with your template information, as well as information provided to the Nationwide Appraisal Network by the lender or broker, will appear on your screen.

Note:  If you would like to import data into your appraisal in all capital letters, click on the “Configuration” menu and choose “Digital Paper/Estimater Options and place a check mark next to “When importing…convert all data to capital letters”.

Image 6:  Digital Paper/Estimator Options

10.  Remember to click on the “File” menu and “Save” your report.

Section Three:  Working With An Existing Order

NOVA interacts with the Appraisal.com Nationwide Appraisal Network so that you can update status information directly form your software.  If necessary, you can always view an order’s details from directly within NOVA.  Additionally, you can contact our customer care department about an order without leaving NOVA. 

Changing Status Information

You can change status information by accessing the NAN menu.  Follow these easy steps:

1. From the “NAN” menu, choose “View Current Orders”.
2. A box with all of your open orders for the Nationwide Appraisal Network will appear.

Image 7: Current Nationwide Appraisal Network Orders

3. Click on the order you wish to update so that it is highlighted.
4. To inform the Nationwide Appraisal Network that you have scheduled an inspection:

a.      Click on the “Inspection Scheduled” button

b.      A window will appear with a calendar

Image 8:  Inspection Scheduled Date

c.      Click the date for which your inspection is scheduled

d.      Select the time for which your inspection is scheduled from the drop-down list

e.      Click “OK” to save your changes

f.       A confirmation box will appear

Image 9:  Inspection Scheduled Confirmation

g.      Click “OK” to return to your orders

5. To inform the Nationwide Appraisal Network that you have completed an inspection:

a.      Click on the “Inspection Completed” button

b.      A window will appear with a calendar

Image 10:  Inspection Completed Calendar

c.      Click the date on which that you completed the inspection

d.      Select the time at which you completed the inspection from the drop-down list

e.      Click “OK” to save your changes

f.       A confirmation box will appear

Image 11:  Inspection Completed Confirmation

g. Click “OK” to return to your orders

Viewing Order Details

It is also easy to view the details on any particular order.

1. Click on the order to highlight it
2. Click on the “View Details” button
3. The Order Details will open in a separate window

Image 12:  Order Details

4. To return to NOVA, simply close the Order Details window

Contacting Customer Care

There are occasions that you will need to contact someone about an order.  The best way to do this is through the Send Message button directly within NOVA.

1. In the View Orders dialogue, click on the message to highlight it
2. Click on “Send A Message”
3. A “Send Message” box will appear

Image 13: Send A Message Box

4. Enter the message that you wish to send.
5. Choose either Customer Care, the Client, or both as the recipient of your message by placing a checkmark in the box to the left of the appropriate party
6. Click “OK” to send your message
7. You will receive a confirmation that your message has been sent

Image 14:  Confirmation of Message

8. Click ‘OK” to clear the confirmation and return to your Current Orders

Section Four: Auditing Your Report

Certain lenders, such as M&T Mortgage, require that a rules audit be run on your report before you upload it.  If you do not successfully run the audit rules, you will receive this message:

Image 15:  Audit Needed Warning

This audit is NOT an appraisal review, but rather a program that checks for common mistakes found on an appraisal report – such as forgetting to sign the report or failing to include a 3-Year Sales History.  By completing this check in your software, NOVA helps you to avoid uploading typos and silly mistakes.  Instead, you can save time by fixing them immediately rather than having to play phone tag with the QA Department.

In order to run the rules audit, take the following steps:

1. In NOVA, on the “Utilities” menu, click on “Audit Entire Form”
2. A message will pop-up warning you that you need to save your report before running the audit

Image 16: Saving Before Auditing

3. Click “OK” to save your report and continue with the audit
4. A window will appear giving you a list of audit options

Image 17: Audit Options

5. Click on the audit that you wish to run to highlight it and then click “OK”
6. The audit will examine every field on your appraisal report and determine if it may have a challenge
7. Items about which the audit has concerns will appear on a list

Image 18: Audit Report

8. Click on a message list on the left to view the details about each message

Note that when you click on a message, it will also move your cursor to that field in NOVA so that you can easily examine your work and make any necessary changes.

9. Once you have made the required changes, run the audit again
10. When it is completed successfully, the audit report only contain a message that says “Audit Complete”:

Image 19: Successful Audit Report

11. After the appraisal passes the audit once, you will be able to upload the appraisal

Section Five: Uploading Your Report

Once the rules audit is completed, you can upload your report directly the Nationwide Appraisal Network from you NOVA software.  This will create the PDF file for your appraisal, and upload it completely to the Network.  Simply follow these steps:

1. From the NAN menu, click on “Upload Completed Order”
2. NOVA will create a PDF of your appraisal
3. You will be asked to verify the NAN Order number for the appraisal you wish to upload

Image 20:  Verifying NAN Number

4. You will receive a message that indicates the order has been uploaded successfully.

Image 21: Upload Successful

4. While the Appraisal.com Nationwide Appraisal Network QA Team will still need to approve the appraisal, you have fulfilled you obligation to upload the order and can go on with your day.

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