How to Get Technical Support
IMPORTANT: Before you call us, check through the Troubleshooting box on the following page to see if your question(s) are answered there.
If after trying out the suggestions in Troubleshooting, you still require technical support, call us. You can reach us between 8:30 AM and 8:00 PM EST at:
1-877-531-3075
NOTE: To call us for Technical Support, you must have either bought the software within the last 30 days OR have signed up for a Complete Telephone Support and Updates Contract. If not, you will be charged for this call as described in Single Call Support, described earlier in this Chapter. With a support agreement, Technical Support is free.
To get the most out of your call, please call from a phone next to your computer and have Nova Forms running (if possible!!). Have available:
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Nova Forms registration number the make and model of your computer, monitor, and mouse. |
operating system version amount of memory (RAM) |
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printer model and driver version (if you are having problems printing) a detailed description of your problem (including what happened and where in the program it happened). |
a phone number where you can be reached (in case the solution is complex and we need to call you back). original installation software this Users Guide |