Technical Support and Updates
Complete Telephone Support and Updates are free for the first 30 days; afterwards you can use the following options. Keep your software up to date. If you fall too far behind, we may not be able to help you if you run into problems.
Day One offers you a variety of options to help you maintain your system, answer questions, and solve problems. Here are just a few of the options. For more information, call us: 800-438-3291.
NOTE: We cannot answer questions pertaining to equipment or software not supplied by Day One such as printers, maintaining your network, and computer or file maintenance. Please contact your dealer for help with these issues.
Premium Telephone Support and Updates - Call us anytime during normal business hours and a Technical Services team member will call you back within 2 business hours. You will receive priority notification of all Day One software updates and Freddie Mac or FNMA form changes. These updates and form changes are free–shipping and handling is also free. Along with providing updates, our experienced technicians will answer unlimited questions1 about our software and assist you with the installation of updates on our toll-free hot line. Includes all Internet Support.
Complete Telephone Support and Updates - Call us anytime during normal business hours and a Technical Services team member will call you back as soon as possible. All Day One software updates and Freddie Mac or FNMA form change updates are free2. Along with providing updates, our experienced technicians will answer unlimited questions1 about our software and assist you with the installation of updates on our toll-free hot line. Includes all Internet Support.
Updates Only - All Day One software updates and Freddie Mac or FNMA form change updates are free2. Internet Technical Tips and Answer Book access is included. For telephone support, you will need to either purchase Complete Telephone Support and Updates or use Single Incident Support.
Remote Support - If you already have support at the office, purchase Remote Support to get support at home or on the road. This support gives you all the benefits of your office’s level of support for one user at home or on the road.
Single Incident - If you are not interested in formal support but do want to contact us occasionally for help by phone, fax, e-mail, or snail mail, you can pay for each incident for which you need help. The charge for this service is $453 per event with a maximum of 30 minutes per event—if your problem takes us longer to solve, we will notify you before you incur any additional expense. Single Incident Support must be charged to a credit card account at the beginning of the call. The call itself is toll-free. If you contact us via fax, e-mail, or "snail" mail, one of our billing administrators will call you back for a credit card number. For your own protection, please do not ever e-mail us a credit card number.
1Telephone Support does not include Training. You can purchase Training separately—call us for details.
2free from the Internet, otherwise a small shipping and handling fee will apply.
3This price is as of 5/99. This price is subject to change in the future.